You are currently viewing WhatsApp bots can transform your e-commerce business in 5 ways.

WhatsApp bots can transform your e-commerce business in 5 ways.

In today’s very competitive E-Commerce business, providing an amazing client experience is the only way to survive and stand out. According to one study published in Harvard Business Review, increasing client retention rates by just 5% can boost earnings from 25% to 95%.And improving your client experience is the only way to improve your customer retention rate and spadework. E-commerce businesses are always seeking for ways to provide personalised and quick customer service, which is the foundation of a differentiated consumer experience.

Over the last few years, chatbots have conquered the kingdom of e-commerce. Everyone is wondering what the potential of WhatsApp Business API and Chatbots is now that it has been released.

Various use cases in the E-Commerce market where WhatsApp chatbots can be beneficial are listed below:

  • Creating Leads

The production of leads is by far the most important aspect of the entire sales process. You can entirely automate this process by using a WhatsApp chatbot for E-Commerce to get customers to give you their information with a simple click-to-chat link.

  • Making a purchase

An e-commerce website From the first sale to the repeat sale, a WhatsApp chatbot is a terrific method to build a single-channel experience for customers. Customers can explore and place orders straight using the WhatsApp chatbot.

E-commerce businesses may also utilise the WhatsApp chatbot to send data directly to their CRM or database, allowing clients to place orders while on the go.

  • Frequently Asked Questions

Bot-assisted product and purchase recommendations are a new concept that hasn’t been fully explored yet. In fact, the WhatsApp chatbot is an excellent place to demonstrate advice. When a customer is already conversing with you, it’s a great time to take advantage of the opportunity and use interactive images, Emo, gifs, and videos of the products to make purchase recommendations and provide a personalised user interaction to the customer by strategically combining previously collected data with new product demands.

  • Recommendations

Bot-assisted product and purchase recommendations are a new concept that hasn’t been fully explored yet. In fact, the WhatsApp chatbot is an excellent place to demonstrate advice. When a customer is already conversing with you, it’s a great time to take advantage of the opportunity and use interactive images, Emo, gifs, and videos of the products to make purchase recommendations and provide a personalised user interaction to the customer by strategically combining previously collected data with new product demands.

  • Feedback

Collecting client feedback is a crucial responsibility, but WhatsApp’s rapid accessibility makes it easier to collect input via chatbot.

Because WhatsApp has a built-in camera, it’s much easier to persuade customers to take images or film a video of themselves using the product and transmit it to others. Customers are more inclined to engage in a two-way dialogue if it is simple.If you want to construct a WhatsApp chatbot for your real estate business that is business-centric and can match your exact requirements in a matter of hours, you’ve come to the right place. With our expertise in bot development and customer insights, we at BotBuz would be delighted to assist you. Visit us at BotBuz or contact us at hello@botbuz.com.

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