Brilliant guide of Omni Channel and Multi Channel Chatbot for Newbies.
The terms “omni channel chatbot” & “multichannel chatbot” both refer to chatbots that can operate across multiple channels. But there is a distinction in their capabilities and scope. Let’s explore the difference between the two: Omni channel Chatbot: An omnichannel chatbot provides a more integrated and seamless experience across various channels. In omni channel, the …
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